Contact information

For help with the TBPN Store, email merch@tbpn.com.

Orders & delivery

Include your order number and the email address used at checkout. For a question about a specific item, include its name, color and size.

If you need to correct a delivery address or request an order change, contact us as soon as possible. We will confirm what is possible based on the status of your order.

Product & sizing questions

Check the product description and Size & Fit section for details. If you need help choosing a size, send us the item name and the size you are considering.

Returns & item issues

Read our Returns & exchanges policy before sending anything back. For a damaged, defective or incorrect item, include a description and, where possible, clear photos so we can help.

Privacy enquiries

For questions about your information or a privacy request, email merch@tbpn.com. Please do not send payment-card details, passwords or other sensitive account information.

Please contact us for return instructions before mailing merchandise to this address.